Cancellation Policy
THIRD KAGURA acknowledges the Traditional Owners of Country across Australia, and pays our respects to Elders past, present, and emerging.
This Cancellation Policy governs cancellation, rescheduling, and refunds for Equipment Rental bookings made with THIRD KAGURA Pty Ltd ("THIRD KAGURA", "we", "us", "our") through rental.thirdkagura.com. It is read together with our Rental Terms and Conditions.
- Security Bond — AUD 200 (typically held from the time of booking confirmation). Refunded in full when equipment is returned on time and in acceptable condition. Not affected by cancellation — if you cancel before equipment is released, the bond is refunded in full. See §7.
- Cancellation Fee — a percentage of the rental fee (the "deposit" in the existing Rental Terms §4 refers to this advance portion of the rental fee — not the security bond). Applies only when you cancel a confirmed booking. See §3.
JA レビュー訳 — 概要
本キャンセルポリシーは、THIRD KAGURA Pty Ltd（以下「当社」）が rental.thirdkagura.com を通じて提供する機材レンタル予約のキャンセル・予約変更・返金について定めるものです。機材レンタル利用規約と一体として運用します。
オーストラリア消費者法（ACL）上のお客様の権利は本ポリシーによって何ら制限されません。本文書は 2026-05-26 時点のドラフトです。実体的なキャンセル料は現行本番版利用規約 §4 と一致しています。
⚠ ご予約には性質の異なる 2 つの AUD 金額が関わります：
- 保証金（Bond）AUD 200（原則として予約確定時に hold） — 期日内に良好な状態で機材が返却された場合、全額返金。キャンセル料の対象外＝機材引渡前にキャンセルした場合も全額返金されます（§7 参照）。
- キャンセル料（レンタル料の一定割合） — 本番利用規約 §4 で言う "deposit"（前金）はレンタル料の前払い分を指し、保証金（bond）とは別物です。確定した予約をキャンセルする場合にのみ発生（§3 参照）。
01Scope and Booking Flow
This policy applies to:
- Bookings for Equipment Rental (DJ, audio, lighting, AV, and related equipment) placed through rental.thirdkagura.com or by direct enquiry to rental@djaudio.au
- Cancellations initiated by the Client
- Cancellations or non-performance by THIRD KAGURA
- Force majeure events affecting either party
It does not apply to event-organisation services or DJ booking services (covered by separate booking terms on thirdkagura.com).
1.1 Booking Flow
- Quote — You submit an enquiry. We send a written quote covering rental fee, dates, equipment, delivery, and the AUD 200 security bond. No commitment yet.
- Payment (booking confirmation) — On acceptance, the rental fee is paid in full by bank transfer or credit card. The AUD 200 security bond is held at this point (typically as a pre-authorisation or separate charge). Your booking is confirmed once payment clears.
- Service — Equipment is delivered and collected on the agreed dates. The bond is released after on-time, undamaged return.
JA レビュー訳 — §01 適用範囲・予約フロー
本ポリシーは rental.thirdkagura.com または rental@djaudio.au 経由の機材レンタル予約（DJ・音響・照明・AV 機材）に適用されます。お客様によるキャンセル、当社によるキャンセル・履行不能、不可抗力事由を対象とします。イベント運営・DJ ブッキング業務は thirdkagura.com 上の別利用規約が適用されます。
1.1 予約フロー＝ ① 見積もり（お問合せ → 当社からレンタル料・日程・機材・配送・保証金 AUD 200 を含む書面見積を送付・この時点では予約未確定） → ② 振り込み（予約確定）（見積承諾後、レンタル料全額を銀行振込またはカード決済でお支払い・保証金 AUD 200 もこの時点で hold（事前承認 or 別途請求）・入金確認で予約確定） → ③ 仕事（合意日に機材配送・回収・期日内に良好な状態で返却された時点で保証金返金）。
02How to Cancel
To cancel a booking, please contact us in writing as soon as possible:
- Email: rental@djaudio.au
- Subject line: "Cancellation — [your booking reference or rental start date]"
- Please include: your name, booking reference (if any), rental start date, and reason (optional but helpful)
The cancellation takes effect from the time we receive your written notice. The applicable fee tier is determined by the number of days between our receipt of the written notice and the agreed rental start date.
JA レビュー訳 — §02 キャンセル方法
できるだけ早く書面（メール）でご連絡ください。宛先 rental@djaudio.au・件名「Cancellation — [予約参照番号またはレンタル開始日]」。お名前、予約番号、レンタル開始日、理由（任意）をご記載ください。キャンセル効力発生は当社が書面通知を受領した時点。料金階層は通知受領からレンタル開始日までの日数で決定します。
03Cancellation Fees (Client-initiated)
3.1 Current Live Tier (existing Rental Terms §4(1))
For bookings governed by the current Rental Terms:
| Notice given before rental start | Fee retained from deposit |
|---|---|
| More than 7 days before rental start | 0% (full deposit refundable, subject to any payment-processing fees) |
| 7 days or less prior to rental start | 50% of deposit forfeited |
| 3 days or less prior to rental start | 100% of deposit forfeited |
Where the equipment or service is non-standard, custom-sourced, or carries third-party costs that cannot be recovered, different cancellation conditions may apply. Where applicable, such conditions will be confirmed in writing before contract finalisation.
3.2 Proposed Expanded Tier (draft — pending lawyer review)
To improve transparency and provide a more graduated structure, we propose the following expanded tier for bookings made after this policy is finalised by legal counsel:
| Notice given before rental start | Fee retained from deposit |
|---|---|
| 14 days or more before rental start | 0% (full refund, minus any non-recoverable payment-processing fees) |
| 7 to 14 days before rental start | 25% of deposit |
| 3 to 7 days before rental start | 50% of deposit |
| Less than 3 days before rental start | 100% of deposit |
| No-show, or arrival more than 1 hour late without notice on the rental day | 100% of deposit + full rental fee due |
The expanded tier above is a proposal and is not currently in force. The current live tier in §3.1 applies until lawyer review and a formal update notice are published.
JA レビュー訳 — §03 キャンセル料
3.1 現行料金表（本番利用規約 §4(1) と一致）：7 日超前 0%／7 日以内 50%／3 日以内 100%。特注・第三者費用が伴う案件は別途条件あり（契約確定前に書面で通知）。
3.2 段階拡張案（弁護士レビュー待ちのドラフト・現時点では未施行）：14 日超前 0%／7-14 日 25%／3-7 日 50%／3 日以内 100%／無連絡当日無断 1 時間以上遅延は 100%＋レンタル料全額。透明性と段階性を上げる目的の改定提案です。
04Force Majeure
4.1 Client-side Force Majeure
If your event cannot proceed due to circumstances beyond your reasonable control — such as severe weather, government restrictions, public transport disruption, accident, or illness — we will use reasonable efforts to reschedule your booking to a mutually acceptable date within 6 months, subject to equipment availability.
Where rescheduling is not feasible, the standard cancellation fees in §3 apply. We may, at our discretion, reduce or waive fees where there is clear evidence of force majeure (e.g., government order). Refunds in these cases are at our discretion and are not guaranteed.
4.2 Provider-side Force Majeure
If THIRD KAGURA is prevented from delivering the booked equipment due to circumstances beyond our reasonable control — such as equipment failure not detected until the day of delivery, supplier failure, our staff illness preventing delivery, or natural disaster affecting our premises — we will:
- Notify you as soon as practicable
- Offer a substitute of equal or greater specification where possible
- If no substitute is available or acceptable, refund all payments made for the affected booking (including the security bond)
This sub-clause is in addition to, and does not limit, your rights under the Australian Consumer Law consumer guarantees (e.g., the guarantee that services will be provided with due care and skill).
JA レビュー訳 — §04 不可抗力
4.1 お客様側の不可抗力：荒天・行政指示・公共交通障害・事故・病気等でイベントが実施できない場合、6 ヶ月以内の代替日への振替を合理的に努力します。振替不能時は §3 の通常料金が適用されますが、明確な証拠がある場合は当社判断で減免することがあります（保証はしません）。
4.2 当社側の不可抗力：当社の責に帰さない事由で機材提供ができない場合、(1) 速やかに通知、(2) 同等以上の代替機材を提供、(3) 不能時は受領済み代金（保証金含む）を全額返金します。本項は ACL 消費者保証（注意義務・専門技能をもったサービス提供等）に関するお客様の権利を一切制限しません。
05Cancellation by THIRD KAGURA
Other than the force majeure circumstances in §4.2, we may cancel a booking where:
- Payment or required bond has not been received within the agreed timeframe
- The booking is in breach of our Rental Terms (e.g., unsafe access conditions disclosed late)
- We have reasonable grounds to believe the booking is fraudulent
If we cancel for a reason other than your breach or fraud, we will refund all payments made for the affected booking. We are not liable for indirect costs (venue, marketing, third parties) except to the extent required by the Australian Consumer Law.
JA レビュー訳 — §05 当社からのキャンセル
不可抗力（§4.2）以外で、(a) 期限内に入金・保証金が未着、(b) 利用規約違反、(c) 不正の合理的疑い、のいずれかの場合、当社は予約をキャンセルすることがあります。違反・不正以外の理由でキャンセルする場合、受領済み代金は全額返金します。会場・宣伝費・第三者費用等の間接損害は ACL で求められる範囲を除き責任を負いません。
06Refund Timing and Method
Where a refund is due:
- We will process the refund within 10 business days of confirmation that the refund is payable
- Refunds are made by the original payment method where possible (bank transfer, credit card reversal)
- Some payment-processing fees (e.g., card-network non-refundable fees) may not be recoverable and may be deducted from the refund
- Bank processing times may add 3-5 additional business days, depending on the issuing bank
JA レビュー訳 — §06 返金時期と方法
返金確定後 10 営業日以内に処理します。原則として元の決済方法（銀行振込・カード返金）で返金します。カードネットワークの手数料等、回収不可な処理手数料は返金額から差引くことがあります。銀行側の処理にさらに 3-5 営業日を要する場合があります。
07Security Bond
The security bond is held separately from the rental fee and is governed by §5 of the Rental Terms. In summary:
- A bond of AUD 200 or more may be required before equipment release
- The bond is released after the equipment is returned on time and in acceptable condition
- Deductions from the bond may be made for loss, damage, late return, or cleaning fees (see Rental Terms §7-8)
- The bond is refunded subject to bank processing times (typically 3-10 business days from release authorisation)
The bond is independent of the cancellation fees in §3 above. If you cancel before the equipment is released, the bond is fully refundable.
JA レビュー訳 — §07 保証金
保証金は利用規約 §5 に従い、レンタル料金とは別に保管されます。原則 AUD 200 以上、機材引渡前に必要。期日内に良好な状態で返却された場合に解放されます。紛失・損傷・延滞・清掃費は控除対象（利用規約 §7-8）。返金は処理承認から 3-10 営業日。機材引渡前のキャンセル時、保証金は全額返金されます。
08Disputes and Australian Consumer Law
If you are unhappy with how we have handled your cancellation, we encourage you to contact us first at rental@djaudio.au so we can attempt to resolve the matter directly.
If the matter is not resolved, you have the right to seek external resolution through:
- NSW Fair Trading — for consumer complaints under NSW law and the Australian Consumer Law
Website: www.fairtrading.nsw.gov.au
Phone: 13 32 20 - Australian Competition and Consumer Commission (ACCC) — for issues involving the Australian Consumer Law
Website: www.accc.gov.au
Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law that cannot lawfully be excluded.
JA レビュー訳 — §08 紛争解決と消費者法
キャンセル対応にご不満の場合、まず rental@djaudio.au までご連絡ください。解決しない場合、NSW Fair Trading（www.fairtrading.nsw.gov.au・電話 13 32 20）または ACCC（www.accc.gov.au）への申立てが可能です。本ポリシーは、ACL で除外できないお客様の権利を一切制限しません。
09Contact and Governing Law
Cancellation enquiries and notices:
- Email: rental@djaudio.au
- Postal: THIRD KAGURA Pty Ltd, 526/368 Sussex St, Sydney NSW 2000, Australia
- ABN: 40 691 586 526
This Cancellation Policy is governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales, subject to your rights under the Australian Consumer Law.
JA レビュー訳 — §09 連絡先・準拠法
連絡先：rental@djaudio.au／THIRD KAGURA Pty Ltd, 526/368 Sussex St, Sydney NSW 2000／ABN 40 691 586 526。
本ポリシーはオーストラリア・ニューサウスウェールズ州法に準拠し、両当事者はニューサウスウェールズ州裁判所を専属管轄裁判所とすることに合意します。ACL に基づくお客様の権利は影響を受けません。
Revision history
2026-05-26 — Initial draft (code-rental). Existing live cancellation tier (§3.1) preserved verbatim from production Rental Terms §4(1). Force majeure split into client-side (§4.1) and provider-side (§4.2). ACL preservation clauses added (introductory callout, §4.2, §8). Pending NSW legal counsel review.