Legal · Equipment Rental

Cancellation Policy

Last Updated: 2026-09-06 Effective: 2026-09-06

THIRD KAGURA acknowledges the Traditional Owners of Country across Australia, and pays our respects to Elders past, present, and emerging.

This Cancellation Policy governs cancellation, rescheduling, and refunds for Equipment Rental bookings made with THIRD KAGURA Pty Ltd ("THIRD KAGURA", "we", "us", "our") through djaudio.au. It is read together with our Rental Terms and Conditions.

Your rights under the Australian Consumer Law are protected. Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.
Separate charges — please read carefully. A booking may contain distinct amounts that are handled differently:
  • City Area Delivery & Setup — AUD 200 per booking, including standard delivery, setup, and pickup within Sydney City. Outside Sydney City is quoted separately.
  • Security Bond — AUD 200 per booking (typically held from the time of booking confirmation). Refunded in full when equipment is returned on time and in acceptable condition. Not affected by cancellation — if you cancel before equipment is released, the bond is refunded in full. See §7.
  • Cancellation Fee — up to a stated percentage of the rental fee paid, limited to our reasonable loss and non-recoverable committed costs. This is not the security bond. See §3.
Company: THIRD KAGURA Pty Ltd (ABN 40 691 586 526) Governing law: New South Wales, Australia

01Scope and Booking Flow

This policy applies to:

Event-organiser, DJ, photography, or other services are covered only where they are included in the accepted written quote. Any separate provider terms apply only if disclosed before payment.

1.1 Booking Flow

  1. Quote — You submit an enquiry. We send a written quote covering the rental fee, dates, equipment, any services, the applicable delivery charge, and the AUD 200 security bond. No booking is made by submitting the form.
  2. Acceptance and booking confirmation — We provide the payment and identity-verification requirements directly. Your booking is confirmed only after written acceptance and completion of the requirements stated in the quote.
  3. Service — Equipment is delivered and collected on the agreed dates. The bond is released after on-time, undamaged return.

02How to Cancel

To cancel a booking, please contact us in writing as soon as possible:

The cancellation takes effect from the time we receive your written notice. The applicable fee tier is determined by the number of days between our receipt of the written notice and the agreed rental start date.

03Cancellation Fees (Client-initiated)

3.1 Cancellation Fee Tier

The following maximum cancellation fees apply to the rental fee paid, based on how many days before the rental start date we receive your written cancellation. The security bond is separate and is refunded in full if equipment has not been released.

Cancellation by the Client
When you cancel (notice received before the rental start date) Maximum cancellation fee
8 or more days before 0% — full refund of the rental fee paid
2–7 days before Up to 50% of the rental fee paid
The day before, the day of, or no-show Up to 100% of the rental fee paid

We will not retain more than the reasonable loss caused by the cancellation, including equipment held unavailable for other customers, work already performed, and non-recoverable third-party costs. If that amount is lower than the maximum above, we refund the difference. We will explain the calculation on request. Any different conditions for custom-sourced equipment or third-party services will be disclosed and agreed in writing before payment.

04Force Majeure

4.1 Client-side Force Majeure

If your event cannot proceed due to circumstances beyond your reasonable control — such as severe weather, government restrictions, public transport disruption, accident, or illness — we will first use reasonable efforts to reschedule your booking to a mutually acceptable date within 6 months, subject to equipment availability. If rescheduling is not feasible, §3 applies, including its limit to reasonable loss and non-recoverable committed costs. We will consider evidence of the circumstances when calculating any fee.

4.2 Provider-side Force Majeure

If THIRD KAGURA is prevented from delivering the booked equipment by circumstances genuinely beyond our reasonable control — such as a natural disaster, government restriction, or major transport shutdown — we will:

  1. Notify you as soon as practicable;
  2. Offer a substitute of equal or greater specification where possible;
  3. If no substitute is available or acceptable, refund all payments made for the affected booking (including the security bond).

This sub-clause is in addition to, and does not limit, your rights under the Australian Consumer Law consumer guarantees (e.g., the guarantee that services will be provided with due care and skill).

05Cancellation by THIRD KAGURA

Other than the force majeure circumstances in §4.2, we may cancel a booking where:

Where it is safe and practical, we will give notice and an opportunity to address a breach before cancelling. If we cancel for a reason other than your breach or fraud, we will refund all payments made for the affected booking. Any deduction following your breach is limited to services already supplied and our reasonable loss. Nothing here limits a remedy available under the Australian Consumer Law.

06Refund Timing and Method

Where a refund is due:

07Security Bond

The security bond is held separately from the rental fee and is governed by §5 of the Rental Terms. In summary:

The bond is independent of the cancellation fees in §3 above. If you cancel before the equipment is released, the bond is fully refundable.

08Disputes and Australian Consumer Law

If you are unhappy with how we have handled your cancellation, we encourage you to contact us first at rental@djaudio.au so we can attempt to resolve the matter directly. If the matter is not resolved, you have the right to seek external resolution through:

Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law that cannot lawfully be excluded.

09Contact and Governing Law

Cancellation enquiries and notices:

This Cancellation Policy is governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, subject to any rights you have to bring a claim elsewhere.

Revision history
2026-09-06 — Distinguished the AUD 200 City delivery charge from the AUD 200 security bond; aligned booking confirmation, provider cancellation, and service scope with the current direct-communication workflow.
2026-08-25 — Reframed cancellation tiers as maximums limited to reasonable loss and committed costs; removed blanket no-refund and processing-fee language.
2026-06-03 — Published version. Three-tier cancellation structure introduced and security bond set at AUD 200 per booking.