Rental Terms and Conditions
THIRD KAGURA acknowledges the Traditional Owners of Country across Australia, and pays our respects to Elders past, present, and emerging.
These Terms and Conditions govern the short-term rental of equipment by THIRD KAGURA Pty Ltd ("THIRD KAGURA", "we", "us", "our") through djaudio.au. They are read together with our Cancellation Policy and Privacy Policy.
01Scope of Equipment Rental
THIRD KAGURA provides short-term rental of DJ, audio, lighting, and related event equipment ("Equipment") to clients ("Client", "you"). Equipment rental services may be provided independently or in conjunction with booking, agency, or event services, unless otherwise agreed in writing.
02Booking and Provisional Holds
Submitting the website form is a request for a quote, not a confirmed booking. Equipment availability may be provisionally held after we respond. A booking is confirmed only when we accept it in writing and the payment and AUD 200 security bond requirements stated in the written quote have been completed. We may release a provisional hold if those requirements are not completed within the timeframe stated in the quote.
03Payment Terms
The booking flow is: quote, written acceptance, payment and identity verification where required, booking confirmation, then service. The amount due, payment method, due date, and any identity-verification method will be stated in the written quote or booking communication before payment. Do not send full payment card details through the public quote form or ordinary email.
City delivery, setup, and pickup
City Area Delivery & Setup is AUD 200 per booking and includes standard delivery, setup, and pickup within Sydney City. This charge is added to the quote when that option applies. Delivery, setup, and pickup outside Sydney City are quoted separately before booking.
Unusual access requirements or venue-specific costs are additional only where they are identified, explained, and agreed in writing before booking.
04Cancellation (Summary)
(1) Client Cancellations
Maximum cancellation fees apply to the rental fee paid — not the security bond (§5) — based on how many days before the rental start date we receive your written cancellation. Any fee is limited to our reasonable loss and non-recoverable committed costs, as explained in the Cancellation Policy.
| When you cancel (notice received before the rental start date) | Maximum cancellation fee |
|---|---|
| 8 or more days before | 0% — full refund of the rental fee paid |
| 2–7 days before | Up to 50% of the rental fee paid |
| The day before, the day of, or no-show | Up to 100% of the rental fee paid |
We do not retain more than the reasonable loss caused by the cancellation. Full detail — including calculation, force majeure, and rescheduling — is set out in our Cancellation Policy. Different conditions for custom-sourced equipment or third-party services apply only if disclosed and agreed in writing before payment.
(2) Force Majeure
For circumstances genuinely beyond a party's reasonable control, we will first try to agree on a practical reschedule or substitute. See the Cancellation Policy for client-side and provider-side detail, including your Australian Consumer Law rights where we cannot supply the booking.
05Security Bond
A security bond of AUD 200 per booking is required before equipment release. It is arranged directly after the quote stage and the payment or hold method is stated before booking. The security bond is separate from the AUD 200 City Area Delivery & Setup charge. A higher bond applies only if stated and agreed in writing before payment for particular high-value or custom-sourced equipment.
The bond is independent of the cancellation fees in §4. If you cancel before the equipment is released, the bond is refunded in full. Otherwise the bond is released after the Equipment is returned on time and in acceptable condition, subject to bank processing times.
06Use, Care, and Responsibility
The Client is responsible for the Equipment from the time of delivery or pickup until it is returned to and accepted by THIRD KAGURA. The Client must ensure:
- Proper handling and operation of the Equipment;
- A safe, dry, and suitable environment; and
- Adequate power supply and setup conditions.
Outdoor use
Equipment must remain in a weatherproof area away from dust, mud, mildew, rain, dampness, wind or snow. Outdoor use is at the Client's risk and may require additional protective gear (covers, generator, gazebo) at the Client's cost.
Venue access
Standard delivery is made to the ground floor, front door, or accessible loading area. The Client must tell us before booking about stairs, lifts, narrow passages, security clearance, parking permits, or after-hours entry. We may decline unsafe access. Any additional labour or venue-specific cost is charged only when explained and agreed in writing before booking, unless an undisclosed condition creates an urgent safety issue.
07Damage, Loss, and the Client's Responsibility
The Client is responsible for loss, theft, damage, or deterioration of the Equipment to the extent caused by the Client's act, omission, negligence, misuse, or breach of these Terms, or by anyone the Client permits to use or access the Equipment. This responsibility does not extend to fair wear and tear from normal use, latent defects existing before delivery, or failure caused by THIRD KAGURA.
Where the Client is responsible, reasonable repair or replacement costs (and reasonable diminution in value) will be charged to the Client; if such costs exceed the security bond, the remaining balance is payable by the Client. We will, on request, provide reasonable evidence of the loss and the cost claimed. Nothing in this clause requires the Client to pay for any loss to the extent it is caused by THIRD KAGURA or arises from a failure of a consumer guarantee under the Australian Consumer Law.
08Late Returns and Cleaning
Late returns are charged at the daily rental rate of the affected Equipment, or our reasonable additional cost caused by the delay if lower, accruing until the Equipment is returned and accepted. Equipment returned in unacceptable condition (excessive dirt, residue, missing accessories, or water exposure) may incur the reasonable actual cost of cleaning, up to AUD 200 unless a higher cost is evidenced. Any deduction from the bond will be itemised on request. These charges are compensatory and not intended as a penalty.
09Right to Refuse or Terminate Rental
THIRD KAGURA may refuse delivery, suspend, or terminate the rental where reasonably necessary if:
- Unsafe, illegal, or hazardous conditions are present;
- The Equipment is at risk of damage or misuse; or
- Aggressive, violent, or inappropriate behaviour occurs.
We will give notice and an opportunity to address the issue where it is safe and practical to do so. Any refund or deduction will reflect services already supplied and reasonable loss caused by the Client's breach. This clause does not affect remedies you cannot lose under the Australian Consumer Law.
10Limitation of Liability
To the extent permitted by law, neither party is responsible for indirect loss that was not reasonably foreseeable when the booking was made. Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence, or any consumer guarantee, right, or remedy that cannot lawfully be excluded or limited. Any lawful limitation is applied only to the extent it is fair and reasonable in the circumstances.
11Your Consumer Guarantees
Our services and equipment come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be provided with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time; and equipment must be of acceptable quality and fit for purpose. If we fail to meet a consumer guarantee, you may be entitled to a remedy — a repair, replacement, re-supply, or refund — and, in the case of a major failure, you may choose the remedy and may also be entitled to compensation for reasonably foreseeable loss. Nothing in these Terms limits these rights.
12Governing Law
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts and tribunals of New South Wales, subject to any rights you have to bring a claim elsewhere.
13Documents That Form the Booking
These Terms, the Cancellation Policy, the accepted written quote, and the booking confirmation form the rental agreement. If the accepted quote expressly changes one of these Terms, the quote controls only for that identified item. Any third-party or custom-sourcing condition applies only if disclosed and agreed before payment.
Revision history
2026-09-06 — Added the fixed Sydney City delivery, setup, and pickup
charge; separated it from the security bond; aligned booking,
identity-check, payment, access, termination, and liability wording
with the current quote flow.
2026-08-25 — Clarified cancellation-fee maximums, reasonable-loss
calculation, and evidence-based late-return and cleaning charges.
2026-06-03 — Published version. §7 (Damage, Loss) limited to the
Client's fault; §11 (Consumer Guarantees) added.